FREQUENTLY ASKED QUESTIONS

LEASING

If I lease an apartment today, when can I move in?


We will gladly work with your timelines and request only 5 business days to have a suite ready.




How do I go about reserving an apartment?


It is easy! Please contact Kristine Kellestine, Manager of Marketing and Leasing at kristine@thebartlettliving.com or by calling 905-442-8747 for more information and to book an appointment to tour the building and choose your apartment. A $1000.00 deposit will hold an apartment for 30 days prior to formal leasing. Your deposit will then be applied to your first month’s rent.




What if I change my mind within the 30 days?


If you change your mind for any reason prior to lease signing, your 1000.00 deposit is fully refundable. When you move to lease signing, the 1000.00 is then applied towards your first months rent.




How does my lease work?


Unlike a typical apartment building, leases are month-to month with a 60-day notice period requirement for termination. If a tenant vacates a unit quickly, the notice period can be reduced if a new tenant is found and moves in during the notice period. The Bartlett will work with tenants and their families to manage this process as efficiently as possible.




What will my rent increases be?


Under the Residential Tenancies Act http://www.mah.gov.on.ca/Page137.aspx, Landlords can increase rent every 12 months with 90 day’s notice.





MY APARTMENT

May I choose my own internet/cable provider?


Yes, it is up to you to make your arrangements with either Rogers or Bell.




How many TV outlets are in the apartment? Where are they located?


There are outlets in the living room, bedrooms and den.




What flooring is in the apartment?


Cherry plank flooring throughout, ceramic in bathroom and closets.




Do all windows open in the apartment or just the sliding doors in the Juliette balconies?


Windows can be opened in all rooms.




Can I hang pictures on the walls using regular hooks? Can I get help doing this?


Yes, you can hang as many pictures as you like. Assistance can be arranged through the Concierge along with other small tasks for a reasonable fee.




Do all the bathrooms have step-in showers?


All apartments have a step-in shower in the main bathroom with a built-in seat, grab bar and an additional overhead light. Two bedroom and two bedroom + den apartments have a bathtub (with shower head) in the (second), ensuite bathroom.




Are there grab bars in the bathrooms?


Yes, there are grab bars in every bathroom and all toilets are ‘comfort height’.




What happens during a power outage?


There is emergency lighting in hallways and stairwells. Residents are advised to have working flashlights in their apartments.




Is it possible to install a ceiling fan anywhere in the apartment?


There are overhead lights in the Living Room and Master Bedroom which would allow for an overhead fan. Please consult with Maintenance before installing.




May I paint my apartment?


Yes you may paint your apartment. We respectfully ask that you show the colour to concierge and agree to return to original colour prior to lease termination or pay the set amount for the Landlord to repaint.





BISTRO

How does the Bistro Card work?


There is a monthly mandatory commitment to pay $200/month single occupancy or $300/month double occupancy towards purchases in The Bistro. This will guarantee the infrastructure necessary to operate The Bistro 7 days a week.




How can I be assured that prices are reasonable and menu selections are geared to residents?


We are listening to input from our future residents currently reserving their apartments. We will survey prospective tenants prior to open to understand where people currently go out to dine, what is ordered and what is the cost. The Bartlett is committed to providing residents with great food, great service and great value.




What if I go away for a month? Do I get a credit for money not spent?


You may carry your unused bistro balance forward to maximum of 3 months at which time it will zero balance and the next cycle will begin.




Will I be able to make a reservation in The Bistro?


Yes.




Will my friends and family be able to join me for a meal? Will they be able to purchase take out meals as well?


Yes! Friends and family are part of the fabric of our social model. Their participation is always welcome. We also expect that they will appreciate the convenience of our takeout menu.




Will I be able to reserve the lounge for a private event? Can it be catered through the Bistro?


Yes, arrangements can be made through the Concierge to host a private, catered, event.





GUESTS

How do my guests access the building?


Safety and privacy are priorities for The Bartlett. Guests will use the main entrance (north side) to gain access and check in with the 24-hour Concierge Desk.




Are there designated visitor parking spots?


Yes, in the outdoor lot to the west of the building.




Is overnight parking permitted for guests?


Yes, with a temporary permit provided by the Concierge, see concierge for details.




Can additional family members get a key to an apartment?


Yes, additional keys are available at a cost of 30.00 each with the consent of the tenant. Please see concierge for coordination.





THE BUILDING

Is there handicapped railing in the hallways? Common areas?


Not at this time.




Is there an elevator to the underground parking garage?


Yes, two elevators go directly to the garage.




Where are the main doors for guests and deliveries?


The main doors are on the north side of the building under the turn around area. You can access concierge at those doors by dialing 100.




What type of parking is available for tenants?


There is underground parking for $80.00 a month or outside parking at $35.00 a month, payable at the first of every month with your rent. You will be assigned a spot. There is a maximum of one car per apartment.